Objectives
By the end of this course the delegates will be able to:
- Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
- Recognise and understand your moods and emotions and their effect on others
- Manage and regulate your emotions to make sure they don’t disrupt your behaviour
- Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
- Establish rapport with others and improve the effectiveness of your communication
- Understand others’ feelings when interacting with them and become a trusted person in their network
- Understand others needs systematically and respond accordingly to get maximum results in your interactions with them
Course Outline
Introduction to EI
- What is EI?
- What constitutes the EI framework?
- What are EI competencies?
Self-Awareness
- What is emotion?
- Why are we emotional?
- How does “Emotional Hijacking” take place?
- How does the brain process emotions?
- How does the brain perceive the world?
Self-Management
- How to take advantage of the power of optimism?
- How to manage your anger effectively?
- How to control your worry?
Self-Motivation
- How to motivate yourself?
- How to avoid apathy?
- How to be creative?
Empathy
- How to have empathic communication with others?
- What is the physiology of empathic communication?
Social Awareness
- How to have effective group interactions?
- How to listen positively?
- What are the “Negative Listening Types”?
- How to raise your social awareness through listening?
Relationship Management
- What are the “Six Human Needs”?
- How to recognise others’ needs and desires?
- How to categorise people based on their needs to make useful conclusions on follow up actions?