Objectives

By the end of this course the delegates will be able to:

  • Recognise the benefits of EI to personal development and leadership
  • Understand EI competencies and how to develop them
  • Identify personal strengths/limitations using  the Emotional and Social Competency Inventory
  • Leverage appropriate EI competencies in utilizing leadership styles to achieve results
  • Create a culture that delivers results through effective work relationships
  • Build a developmental action plan that strengthens emotional intelligence skills

Course Content

The Meaning and Value of Emotional Intelligence

  • Defining Emotional Intelligence (EI) and its impact on effective leadership
  • Understanding the brain and the emotional response system
  • Making the business case for EI
  • Relating the behaviours, impact, and challenges of EI on workplace performance
  • Identifying your critical work relationships and their importance to your role as a leader

Explaining the EI Competency Framework

  • Applying the four domains in the EI model to leadership
  • Explaining the relevant competencies associated with each domain
  • Utilizing EI to increase effectiveness in critical work relationships

Gaining Personal Insight into Your EI Competencies through a Self-Assessment

  • Debriefing the ESCI profile
  • Describing your EI strengths and challenges to illustrate your ESCI profile
  • Selecting developmental areas for enhancing your EI skills
  • Being aware of your personal reactions to the self-assessment

Tools and Techniques for Increasing Competence in the Four Domains of EI

  • Self-Awareness, Self-Management, Social Awareness and Relationship Management
  • Describing developmental activities that will increase skill and understanding
  • Practicing developmental activities associated with each domain

Using a Variety of Leadership Styles to Increase Emotional Competence

  • Identifying the six leadership styles and their impact on a leader’s effectiveness
  • Assessing your use of each of the leadership styles
  • Aligning the EI competencies in each of the leadership styles
  • Selecting one activity that will enhance leadership effectiveness

Utilizing EI Competencies and Techniques in Leadership Roles

  • Illustrating people and process connections in your own company
  • Recognizing the impact of EI on work and team relationships
  • Considering perspectives of others regarding one’s emotional competence
  • Identifying behaviours associated with effective team/group emotional competence
  • Aligning EI competencies and techniques with leadership and team requirements
  • Using EI to develop self, improve critical work relationships, and contribute to positive business outcomes