Objectives
By the end of this course the delegates will be able to:
- Identify social intelligence competencies and learn how the brain processes information and emotions
- Understand the importance of positive interaction with others and what it takes to establish rapport
- Keep your focus and show that you are paying attention
- Communicate empathically and strengthen your relationship with others
- Recognise other people’s contributions and improve your understating of others
- Use mirroring techniques to establish rapport with others through indirect and subconscious signals
- Act according to your desired target, show presence and appear charismatic
- Influence others and manage runaway emotions in social encounters and guide the interaction towards a direction of your choice.
- Monitor your relationship with others and be aware of the consequences of concern
Social Intelligence
- What is social intelligence?
- How does brain process emotions?
- How do we communicate and how can this communication fail?
- What is neural jujitsu and what are the implications?
- What is the role of social knowledge within EI?
Social Awareness
- What is social awareness?
- How can you build rapport?
- How do you react to people who express negative emotions and what are the implications?
Attention
- How can you achieve mutual attention?
- What are the physiological and psychological significance of eye contact?
- How can you show that you are paying attention?
Empathy
- How to show empathy?
- How to show sympathy?
- What verbal or nonverbal techniques are suitable to show empathy?
- What can you learn from examples of empathic communications?
- How to make empathic communication?
Verbal and Nonverbal Synching
- How to mirror others and establish rapport?
- What are the significant verbal and non verbal areas you can focus on to encourage others to open up?
Acting
- How can you show presence and charisma?
- What are the benefits of acting?
- How can you use acting to show confidence?
- How can you become better at acting by following a series of simple yet effective exercises?
- How should you use acting in a social setting to enhance your performance?
Influence
- What is priming?
- How can you take advantage of priming to influence others?
- What is crowd contagion?
- How can you influence meetings that are about to become toxic and guide them towards a direction of your choice?